Canadian North is committed to removing the barriers that prevent people from travelling by air. To meet that goal, we provide special services to any of our passengers needing or requesting assistance.

Passengers requiring assistance are asked to notify Canadian North at least 48 hours prior to departure. Less than 48 hours, we will make every effort to accommodate your request. For further information, please call Canadian North Reservations at 1-800-661-1505, or contact us by fax at 1-866-437-5381.

Making our Flights Accessible to Everyone

At your request, we can provide assistance with:

• Check-in
• Proceeding to the boarding area
• Boarding and deplaning
• Transfer between wheelchair, boarding chair or other mobility aid and the passenger's seat
• Stowing and retrieving carry-on baggage
• Retrieving checked luggage
• Proceeding to the general public area or to a representative of another carrier

Mobility Aids

You may carry the following aids as checked baggage without charge and in addition to the free baggage allowance: 

• Electric wheelchairs 
• Scooters or manually operated rigid-frame wheelchairs (on aircraft with more than 60 seats) 
• Manually operated folding wheelchairs, walkers, canes, crutches or braces
• Communication devices
• Prostheses
• Other medical devices

Persons in manually operated wheelchairs may remain in their wheelchairs: 

• Until they reach the gate where facilities permit
• While moving between the terminal and the aircraft door where space and facilities permit
• While moving between the terminal and the passenger seat 

Small mobility aids may be carried within the passenger cabin without charge and where space permits. Where a mobility aid cannot be carried in the passenger cabin, we will disassemble and package the aid, unpackage and reassemble the aid, and return the aid promptly on arrival at destination. 

The Medical Desk (Meda Desk)

Dedicated to providing specialized medical requirements and assistance to disabled passengers, our Meda Desk staff demonstrates sensitivity and awareness toward all specific travel needs. These include: 

To reach the Meda Desk. 1-506-547-7065 or call our toll-free reservations number and ask for the Meda Desk.

Attendants and Attendant Fares

When required by the airline or by the disabled passenger's physician, any able bodied person/persons over 18 years of age, capable of assisting the disabled customer and attending to all their needs during flight, will be entitled to a guaranteed fare. Please note the attendant fare will apply upon completion of a T43 Incapacitated Passenger Declaration Form from the disabled passenger's physician. Please call the Meda Desk for further assistance. 

Stretchers

Stretchers can be accommodated on all of our B737 aircraft. All arrangements / reservations must be made through the Meda Desk. 

Oxygen

Passengers may bring their own portable oxygen on flights which operate wholly within Canada.  They cannot bring their own oxygen on flights to and from the USA.

Passengers, who want to bring their own oxygen, must ensure that it meets the following guidelines: Only *D* type bottles under cm/22in in length including the regulator are permitted. Dry / Gas Oxygen only. Under no circumstances can liquid or solid oxygen carry-packs be used. Oxygen bottles are from a bonafide supplier IE Vitalair, and have current certification. Tag affixed to the neck of the cylinder indicating the last service date and the purity of contents. A T43 Incapacitated Passenger Declaration Form must be complete and signed by the passenger's physician, stating the requirement for oxygen and the flow rate. The T43 must be returned to the Meda Desk prior to departure. 

Passengers requiring Canadian North to supply in-flight oxygen must provide Canadian North with at least 72 hours notice that in-flight oxygen will be needed. It is the passenger's responsibility to make arrangements for oxygen service on other airlines in case of interline travel. A T43 Incapacitated Passenger Declaration Form must be signed by the passenger's physician stating the requirement for oxygen and the flow rate. The T43 must be returned to the Meda Desk prior to departure.

Service Animals

Any certified trained service animals assisting persons with disabilities, and Search and Rescue dogs, are accepted with no additional charge. These service animals are carried in the passenger cabin at the customer's feet. Notification must be given to the Meda Desk prior to departure. For further information please call: The Meda Desk toll free: 1-800-661-1505 By fax: 1-866-437-5381 

Extra Seating

Effective for travel on or after September 1st, 2009, passengers travelling on Canadian North who are disabled by obesity and require the occupation of a second adjacent seat for medical reasons will be entitled to this seat free of charge subject to the following conditions:

Passenger must file a completed T43 Incapacitated Passenger Declaration with Canadian North's Meda Desk.* The completed T43 form must be signed by the passenger's attending physician. Section MEDA07 of the form must be completed in full and must indicate that the passenger requires an extra seat due to obesity.

The extra seat approval will be based on the physician's measurements of the patient's width (at hips or waist, whichever is greater) and BMI (Body Mass Index). Extra seat approval will be granted at Canadian North's sole discretion.

If Canadian North approves the extra seat request, approval will be granted for a one year period. The approval expiry date will be one year from the date the completed T43 form is received by the Meda Desk. The passenger will not be charged any taxes, airport improvement fees or surcharges for the extra seat.

BOOKING PROCEDURES:

Passengers must contact the Meda Desk to make arrangements for the extra seat at least 48 hours in advance of travel. You can choose to either download our T43 form or request our reservations agents to provide a copy via fax or mail. PART 1 must be completed by you, while your attending physician completes PART 2 (section MEDA07 must be completed). The completed T43 form must then be faxed to the Meda Desk. If you are travelling more than once within your one year approval period, you only have to complete one T43 form.

Passengers who require an extra seat for comfort (i.e. not for medical reasons) may purchase one by contacting the Meda Desk.

*NOTE: Canadian North will accept Air Canada's “Fitness for Travel” Form for interline itineraries, so the passenger's physician does not have to complete two forms.

Individual Services

Aircraft Pre-boarding

Pre-boarding is available on all our flights for any passenger requiring a little extra time or assistance, as well as anyone travelling with small children or infants. 

Aircraft Seating

You may request pre-reserved seating when making your reservation to suit your specific needs. We can provide such features as extra legroom, removable armrests and proximity to washrooms and exits. 

Meet and Assist

Should you make your special needs available to us at the time of booking, we will be better able to provide you with airport assistance. 

Onboard Washrooms

All of our aircraft have washrooms with additional features to assist passengers with disabilities. All washrooms are accessible and are specially designed for ease of use. 

Special Meals

At Canadian North, we strive to be sensitive to our passengers' specific food-related needs. For this reason, we have created specific categories, as shown below, which include 15 of the most popular special meals that comply with religious, ethnic or other specific requirements. Although we cannot guarantee your special meal order, Canadian North will endeavour to accommodate the request provided that it is ordered at least 24 hours before your departure. Please call Canadian North Reservations at 1-800-661-1505 to request a special meal for your flight. 

Special Needs Safety Briefing

Individualized briefings will be given upon request to any customers with special needs who are unable to receive all required safety information provided in the general passenger briefing.